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Call us for all your car needs! 615-962-7327

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • BBB Accredited Business
  • ASE Certified - Automotive Service Excellence
  • Rutherford County Tennessee Chamber of Commerce
  • Advance Auto Parts
  • Jasper Engines & Transmissions
  • ALL-DATA
  • IDENTIFIX
  • Car Care Aware

Testimonials

  • Excellent staff, excellent mechanics, and great service!!! And their waiting area is nice and clean!!!! I won't take my car or cars anywhere else from now on but to them!!!
    -Brandon M.

  • Two great experiences there, and I didn't leave feeling duped. They for-sure saved me $$$ going above-and-beyond on an electrical issue that ended up being a bad battery. They found my receipt for the battery and went and got me a new one and only charged the diagnostic fee.
    -Brian R.

  • Great place.
    -Melanie H.

  • This is a great place for auto repair. Great prices and super nice people.
    -Jon H.

  • I have taken my car there for the past few months. I was very impressed with the speed and care of service. My car's problem was explained to me thoroughly, and I felt that I was getting honest service for an honest price. Go there. You won't be disappointed.
    -Terra Cole B.

  • Simply awesome hands down. DO NOT TAKE YOUR CAR ANYWHERE ELSE BUT HERE!!! They are the best in town for automotive repair. Very friendly, honest and knowledgeable.
    -Jonathan D.

  • We have had our 2002 Chevy Duramax Diesel Pickup truck and 2004 Volvo XC90 worked on by Halls Auto Care. They are awesome to do business with. We recommend them to everyone we know! Quick service, reasonable rates, knowledgeable and friendly.
    -Heather H.

  • Always an awesome experience using these guys! Very helpful! Super quick! And extremely knowledgeable.
    -Kyle B.

  • Thanks for all your help with one of my friends, and a resident of our property (Student Quarters Greenland), today. You guys saved the day, and you're wonderful people. I'll be sure to use you in the future. Thanks again!
    -Kelli Anne M.

  • These guys are awesome on prices and quality work on vehicles. So if you're in need of a mechanic then give Halls Auto Care a call ASAP.
    -Randall U.

  • Sean and his staff are very helpful and fix your vehicle right the first time.
    -Carlye W.

  • I needed my AC fixed and got it done at a reasonable price. Everyone is very nice and fun to talk to. They were very helpful and explained everything they were doing. If I need anything else done I'll be sure to come back!
    -Shayla J.

  • I will NEVER go anywhere else! Great service, super affordable and so very honest.
    -Alicia B.

  • The guys at Halls have helped me TREMENDOUSLY with all the issues I've had with my car! I'd recommend them to anyone looking to have work done on their vehicle! They're honest, affordable and very helpful!
    -Cait H.

  • Very honest family and always stand by their word. Have done business with this family for many years and will continue for many years to come.
    -Anthony W.

  • Great service! Great people! I definitely recommend!
    -Wendy B.

  • Greg and Cindy Hall are great and honest people that have supported Rutherford County for a very long time. I encourage you to support them now!
    -Yolanda A.