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Call us for all your car needs! 615-962-7327

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 615-962-7327 or make an appointment online!

ASSOCIATIONS

  • BBB Accredited Business
  • ASE Certified - Automotive Service Excellence
  • Rutherford County Tennessee Chamber of Commerce
  • Advance Auto Parts
  • Jasper Engines & Transmissions
  • ALL-DATA
  • IDENTIFIX
  • Car Care Aware

Testimonials

  • Excellent staff, excellent mechanics, and great service!!! And their waiting area is nice and clean!!!! I won't take my car or cars anywhere else from now on but to them!!!
    -Brandon M.

  • Two great experiences there, and I didn't leave feeling duped. They for-sure saved me $$$ going above-and-beyond on an electrical issue that ended up being a bad battery. They found my receipt for the battery and went and got me a new one and only charged the diagnostic fee.
    -Brian R.

  • Great place.
    -Melanie H.

  • This is a great place for auto repair. Great prices and super nice people.
    -Jon H.

  • I have taken my car there for the past few months. I was very impressed with the speed and care of service. My car's problem was explained to me thoroughly, and I felt that I was getting honest service for an honest price. Go there. You won't be disappointed.
    -Terra Cole B.

  • Simply awesome hands down. DO NOT TAKE YOUR CAR ANYWHERE ELSE BUT HERE!!! They are the best in town for automotive repair. Very friendly, honest and knowledgeable.
    -Jonathan D.

  • We have had our 2002 Chevy Duramax Diesel Pickup truck and 2004 Volvo XC90 worked on by Halls Auto Care. They are awesome to do business with. We recommend them to everyone we know! Quick service, reasonable rates, knowledgeable and friendly.
    -Heather H.

  • Always an awesome experience using these guys! Very helpful! Super quick! And extremely knowledgeable.
    -Kyle B.

  • Thanks for all your help with one of my friends, and a resident of our property (Student Quarters Greenland), today. You guys saved the day, and you're wonderful people. I'll be sure to use you in the future. Thanks again!
    -Kelli Anne M.

  • These guys are awesome on prices and quality work on vehicles. So if you're in need of a mechanic then give Halls Auto Care a call ASAP.
    -Randall U.

  • Sean and his staff are very helpful and fix your vehicle right the first time.
    -Carlye W.

  • I needed my AC fixed and got it done at a reasonable price. Everyone is very nice and fun to talk to. They were very helpful and explained everything they were doing. If I need anything else done I'll be sure to come back!
    -Shayla J.

  • I will NEVER go anywhere else! Great service, super affordable and so very honest.
    -Alicia B.

  • The guys at Halls have helped me TREMENDOUSLY with all the issues I've had with my car! I'd recommend them to anyone looking to have work done on their vehicle! They're honest, affordable and very helpful!
    -Cait H.

  • Very honest family and always stand by their word. Have done business with this family for many years and will continue for many years to come.
    -Anthony W.

  • Great service! Great people! I definitely recommend!
    -Wendy B.

  • Greg and Cindy Hall are great and honest people that have supported Rutherford County for a very long time. I encourage you to support them now!
    -Yolanda A.