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Call us for all your car needs! 615-962-7327

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 615-962-7327 or make an appointment online!

ASSOCIATIONS

  • BBB Accredited Business
  • ASE Certified - Automotive Service Excellence
  • Rutherford County Tennessee Chamber of Commerce
  • Advance Auto Parts
  • Jasper Engines & Transmissions
  • ALL-DATA
  • IDENTIFIX
  • Car Care Aware

Testimonials

  • Excellent staff, excellent mechanics, and great service!!! And their waiting area is nice and clean!!!! I won't take my car or cars anywhere else from now on but to them!!!
    -Brandon M.

  • Two great experiences there, and I didn't leave feeling duped. They for-sure saved me $$$ going above-and-beyond on an electrical issue that ended up being a bad battery. They found my receipt for the battery and went and got me a new one and only charged the diagnostic fee.
    -Brian R.

  • Great place.
    -Melanie H.

  • This is a great place for auto repair. Great prices and super nice people.
    -Jon H.

  • I have taken my car there for the past few months. I was very impressed with the speed and care of service. My car's problem was explained to me thoroughly, and I felt that I was getting honest service for an honest price. Go there. You won't be disappointed.
    -Terra Cole B.

  • Simply awesome hands down. DO NOT TAKE YOUR CAR ANYWHERE ELSE BUT HERE!!! They are the best in town for automotive repair. Very friendly, honest and knowledgeable.
    -Jonathan D.

  • We have had our 2002 Chevy Duramax Diesel Pickup truck and 2004 Volvo XC90 worked on by Halls Auto Care. They are awesome to do business with. We recommend them to everyone we know! Quick service, reasonable rates, knowledgeable and friendly.
    -Heather H.

  • Always an awesome experience using these guys! Very helpful! Super quick! And extremely knowledgeable.
    -Kyle B.

  • Thanks for all your help with one of my friends, and a resident of our property (Student Quarters Greenland), today. You guys saved the day, and you're wonderful people. I'll be sure to use you in the future. Thanks again!
    -Kelli Anne M.

  • These guys are awesome on prices and quality work on vehicles. So if you're in need of a mechanic then give Halls Auto Care a call ASAP.
    -Randall U.

  • Sean and his staff are very helpful and fix your vehicle right the first time.
    -Carlye W.

  • I needed my AC fixed and got it done at a reasonable price. Everyone is very nice and fun to talk to. They were very helpful and explained everything they were doing. If I need anything else done I'll be sure to come back!
    -Shayla J.

  • I will NEVER go anywhere else! Great service, super affordable and so very honest.
    -Alicia B.

  • The guys at Halls have helped me TREMENDOUSLY with all the issues I've had with my car! I'd recommend them to anyone looking to have work done on their vehicle! They're honest, affordable and very helpful!
    -Cait H.

  • Very honest family and always stand by their word. Have done business with this family for many years and will continue for many years to come.
    -Anthony W.

  • Great service! Great people! I definitely recommend!
    -Wendy B.

  • Greg and Cindy Hall are great and honest people that have supported Rutherford County for a very long time. I encourage you to support them now!
    -Yolanda A.